David Wornham
Passenger Services Director @Southeastern Railway
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WORK HISTORY
Passenger Services Director @Southeastern Railway
London, GB
Leading the Passenger Service team and developing strategies to deliver the highest standards of customer service, providing focus and direction of all customer service activities, introducing effective business partnering to deliver key business commercial, operational and safety objectives. Directing the largest department in Southeastern with a team of 2500 colleagues and a budget of £85m. Delivering a service offering which achieves our highest ever customer satisfaction rating and our best colleague engagement scores.
ABOUT DAVID WORNHAM
Executive Director known for putting people at the centre of building success, utilising strong relationship and stakeholder management skills to build high performing teams to deliver rapid change and business improvement, contributing to increased revenue and profit. Highly effective in regulated and unionised environments with strong industrial relations experience. Developed and delivered strategy in Customer Service, Operations and Service Delivery.
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