David Workman
Senior Software Engineer at HCL Technologies
- Role
- Senior Software Engineer at HCLTech
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About David Workman
Twenty plus years of experience with IBM and HCL working with US and international…
Experience
Senior Software Engineer
Dec 2017 — Present · Austin, TX, US
Senior Software Engineer:Client Advocate- Develop strategic relationships with HCL\'s technical, management and executive leaders - Largest public and private companies in Brazil - collaboration solutions and BigFix - Chair bi-weekly meetings with customer and HCL product management, sales, support and development teams- 2019 IBM Domino 11 Jams - represented HCL during three city tour in Brazil- Onsite customer visits; presentation of V10 roadmap and transition from IBM to HCLAwards- 2018 - Top Advocate award for HCL Digital Solutions, Notes/Domino. Recognizes exceptional efforts made by client advocates who have gone above and beyond in providing outstanding value to clients- 2021 - Top Client Advocate Award - HCL BigFix- Rock Solid Influencer - Top 10 customer satisfaction in global support.Products supported- Notes/Domino, Sametime, Traveler, Verse On-Premises, SmartCloud NotesHCL Federal Support Center- Assisted planning and implementing new support centerGeographies supported- Latin America (Brazil); NA; EMEATeam lead - Latin America Support Team (LATAM)- Hot customer issues and critical situations - Case review - Created and managed Domino TeamRoom and MS Teams - Created and documented team policies and proceduresRoles during HCL acquisition of IBM software brands - completed 07/01/2019- Subject matter expert - transition from IBM Salesforce to HCL ServiceNow ticketing system - Customer communication and enablement
Education
The LBJ School of Public Affairs
MA/MPAFF
1995 — 1998
The University of Texas at Austin
Master's degree
1995 — 1998
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