David Wilson

Head of Information Technology Operations @Delt Shared Services Ltd

Plymouth, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Head of Information Technology Operations @Delt Shared Services Ltd

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Head of IT Operations in a large and growing MSP supporting multiple healthcare and local government customers. Covering a wide range of 3rd line services such as Modern Workplace, Connectivity and Comms, Hosting and backup (public / private cloud), Identity, 365 and Cyber Security.Leading change in technology through empowering the right people to deliver outcomes aligned to the strategic goals and threats faced. Led numerous change activities from process optimisation to organisational redesign and cultural change

EDUCATION

2013 — 2015

The Open University

Foundation degree, Computing and IT Practice

SKILLS

Windows XpMcsaIT Hardware SupportManagementItilComptia a+ CertificationProgramme ManagementComptia Network+ CertifiedIncident ManagementMicrosoft TechnologiesWorkstationsDhcpLaptopsWindows VistaDnsItil Service Desk and Incident ManagementDomain Name System (Dns)Remote DesktopWindows 10Microsoft OfficeActive DirectoryA CertifiedWindows ServerItil V3 Foundations CertifiedDell ComputersSystem AdministrationIT Service ManagementComputer MaintenanceChange ManagementWindows 7Resource ManagementSharepointHelp Desk SupportMicrosoft ExchangeTechnical SupportComptia Server +McdstMicrosoft Certified ProfessionalItil Service OperationsMcitp

ABOUT DAVID WILSON

As the Head of IT Operations at Delt Services, I lead the delivery of IT infrastructure, Cyber Security and operations for a shared service provider that supports the public sector and helps people do amazing things. I have over 6 years of experience in managing IT infrastructure and operations for public sector organisations, alongside 8 years experience in technology portfolio, programme and project delivery.My core competencies include IT operations management, infrastructure services, information technology infrastructure, cyber security, cloud technologies, project and programme delivery, portfolio management, stakeholder communication, strategic thinking, and team leadership. I have delivered a wide range of initiatives at both the strategic level and operational continuous service improvement. I have also led the delivery of multiple technology projects and programmes, such as the refresh of technology in Campus and remote locations, Audio Visual conferencing including auditoriums, along with various IT systems for public sector business functions both commercially purchased and internally developed. I am passionate about learning from industry best practices, applying those to deliver value, thinking strategically to deliver results, whilst motivating and supporting my team to work together towards a shared outcome.

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David Wilson — Head of Information Technology Operations at Delt Shared Services Ltd in Plymouth, GB | Unifers