David Williams

About David Williams

I specialize in managing and optimizing core banking platforms that power modern credit union operations.As an Enterprise Core Application Engineer, I serve as a subject matter expert for core and core-related systems, ensuring these mission-critical platforms run efficiently, securely, and continue to evolve with the needs of the organization.My work focuses on improving operational efficiency through system optimization, workflow automation, and strong collaboration with business stakeholders. I regularly partner with teams across the credit union to understand challenges, identify opportunities for improvement, and implement technical solutions that deliver measurable value.

Experience

1. Enterprise Core Applications Engineer

   Empeople Credit Union

   Sep 2024 — Present

   Serve as the primary subject matter expert (SME) for the credit union’s core and core-related systems, ensuring reliability, performance, and alignment with operational needs.• Manage the full lifecycle of core platforms and related applications, including configuration, maintenance, upgrades, and ongoing optimization.• Administer system permissions, parameters, defaults, and modules while leading system changes, enhancements, and implementation projects impacting core functionality.• Monitor and evaluate system releases, patches, enhancements, and new product capabilities to ensure the organization maximizes the value and efficiency of its core technology stack.• Design, implement, and maintain automated workflows that improve operational efficiency and reduce manual processes across core-integrated systems.• Identify opportunities to streamline processes and enhance system functionality, driving technology improvements that support credit union operations and member service.• Collaborate with business stakeholders to understand operational challenges, translate requirements into technical solutions, and deliver system enhancements that support evolving organizational needs.• Manage key vendor relationships and coordinate with outsourced data processing partners to ensure effective system performance, support, and service delivery.• Apply agile product management practices, including writing user stories, managing and prioritizing product backlogs, and supporting iterative development efforts.• Contribute to cross-functional initiatives and major technology projects that support the credit union’s strategic goals and operational growth.

Skills

• Banking
• Relationship Management
• Credit Unions
• Customer Service
• Operations Management
• Vendor Management
• Process Improvement
• Business Analysis
• Project Management
• Core Banking
• Integration
• Financial Services
• IT Management
• Sdlc
• Management
• Business Process Improvement