David Wierenga

About David Wierenga

Superior knowledge in technology, analytical sales projects, and first-hand experience with all phases of sales focused customer service. Have an accomplishment oriented mind with having a relentless focus in always over achieving set expectations. Passionate in the continuation of enhancing my intangible skills and any area that may be considered a weakness into a strength by setting forth a design plan of action to obtain the knowledge necessary. Will ask the high value questions to the consumer to find the answer my supervisor is looking for. Assertive in getting new business through obtaining referrals through the relationship bonds built with my previous clients. Another passion of mine with my clients is always keeping in constant contact with them by making phone calls or sending them informative articles of value.

Experience

1. Operations Coordinator

   Nolan Transportation Group (NTG)

   Jan 2022 — Present · Grand Rapids, MI, US

   As an Operations Coordinator at Nolan Transportation Group (NTG), I play a vital role in facilitating the seamless movement of freight across various transportation networks. NTG is a leading third-party logistics provider known for its commitment to exceptional customer service and efficient supply chain management. In this dynamic role, I\'m responsible for overseeing the operational aspects of freight transportation, coordinating and communicating with multiple stakeholders, including carriers, shippers, and internal teams. My primary objective is to ensure that shipments are executed smoothly, on time, and in accordance with customer requirements. My responsibilities as an Operations Coordinator involve: Shipment Coordination: Collaborating closely with customers to understand their transportation needs. This involves securing carrier capacity, negotiating rates, scheduling pick-ups and deliveries, and tracking shipments throughout the journey. Carrier Relationship Management: Building and maintaining relationships with a diverse network of carriers. Problem Resolution: As a key point of contact, I proactively identify and address any issues or challenges that may arise during the transportation process. This could involve troubleshooting delays, resolving discrepancies, and finding creative solutions to ensure customer satisfaction. Communication and Collaboration: Effective communication is vital in this role. I serve as a liaison between carriers, customers, and internal teams, providing regular updates, addressing inquiries, and fostering strong working relationships to promote smooth operations. Documentation and Reporting: This includes documenting shipment details, verifying billing information, and analyzing data to identify trends, performance metrics, and areas for improvement.

Education

• Grand Rapids Community College

  Associate's degree, General Studies

  2008 — 2010

• Saginaw Valley State University

  Bachelor's degree, Business/Corporate Communications

  2011 — 2014

• Central Michigan University

  Business Administration and Management, General

  2010 — 2011