David Whitaker
Aftersales Manager @O2 Telefónica Uk
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WORK HISTORY
Aftersales Manager @O2 Telefónica Uk
Responsible for the contractual and operational relationship with DHL (Screening centre partner). • This role managed the Reverse Logistics team to deliver the strategy that increases customer experience year on year for O2 customers and operational management of a reverse logistics budget in excess of £10 million.
EDUCATION
Leeds Beckett University
BA, Business & Marketing
ABOUT DAVID WHITAKER
As a Senior Account Manager at Ingram I manage the partnership with various telecoms to support their circular economy goals. With over 25 years of experience in mobile telecoms, I have a deep understanding of the industry\'s challenges and opportunities in reducing waste and extending product life cycles.I am responsible for ensuring we perform to KPI and budget for returns, consumer repairs, insurance, and various trade-in programmes. I also manage all contract negotiations and new service offerings. I leverage my skills in account management, project management, and third-party management to deliver innovative and sustainable solutions that enhance customer experience and satisfaction. I am passionate about the circular economy and its social and environmental impact.
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