David Whartenby
Director of Customer Experience @ PermaPlate | Process Improvement, CRM
- Role
- Director of Customer Experience at Permaplate
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About David Whartenby
As the Director of Customer Experience at PermaPlate, I oversee the design and implementation of customer-centric strategies and processes that enhance satisfaction, retention, and loyalty. I have more than ten years of experience in leading and managing operations, sales, and customer service teams across various industries, such as automotive, real estate, and software. I have successfully implemented Salesforce CRM systems, improved operational efficiency and quality, and increased customer satisfaction and revenue. Some of my core competencies include process improvement, customer relationship management, analytical skills, communication, and teamwork. I am passionate about creating and delivering exceptional customer experiences that align with the mission, vision, and values of the business.
Experience
Director of Customer Experience
Oct 2018 — Present · Salt Lake City, UT, US
Skills
- Project Management
- Workforce Management
- Forecasting
- Team Management
- Call Centers
- Business Development
- Operations Management
- Customer Retention
- Customer Service
- Leadership
- Inbound Marketing
- Service Delivery
- Business Analysis
- Training Delivery
- Performance Management
- Crm
- Employee Training
- Telecommunications
- Analysis
- Customer Experience
- Strategy
- Analytics
- Key Performance Indicators
- Team Building
- Management
- Avaya Technologies
- Data Analysis
- Contact Centers
- Six Sigma
- Call Center
- Avaya
- Leadership Development
- Process Improvement
- Business Process Improvement
- Cross-Functional Team Leadership
- Program Management
- Bpo
- Quality Assurance
- Vendor Management
- Account Management
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