David Webster
Observability Architect in Cx Post Sales Nirvana @Grafana Labs
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WORK HISTORY
Observability Architect in Cx Post Sales Nirvana @Grafana Labs
I lead the team of Observability Architects in North and South EMEA. Helping Grafana move East and establish NACV growth with a strong Customer focus and even stronger success mindset as we march with Sales, Product and Engineering. Responsible for fuelling high consumption, realising value, protecting & growing recurring revenue and partnering with true partners who help shape Grafana\'s roadmap.
EDUCATION
The University of Nottingham
Computer Science, IT
John Port 6th Form
Maths, Further Maths, Physics & Computing
SKILLS
ABOUT DAVID WEBSTER
I\'m helping Grafana move east on the road to IPO and in turn receiving fresh stakeholder and customer challenges to squash.My experience has been gained in the Financial Services, Telecomms, Manufacturing and Investment Bank industries. With a comprehensive perspective of IT from development to delivery and all supporting commercials in between. I consider IT a business enabler to provide competitive advantage and meet shifting business demand and ever-increasing expectation in a digital revolution- Building first-in-region teams of Customer and Technical account managers by fostering a true culture of success in tandem with strong Sales motions and Product development- Identifying and capitalising on expand opportunities with AEs and though business intelligence- Managing the commercial and relationship elements of tier-1 £MM contracts- Delivering solutions to cut cost and complexity across multiple platforms and services- Building and leading high performing teams to cultivate exceptional customer relationships- Leaning processes in response to business growth- Working knowledge of industry standard delivery and test methodologies, CICD, DevOps (with actual Ops), Agile/Kanban, ISTQB & ITIL- Developing effective communications channels at all stakeholder levels from IC team member to CxO
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