David Webb

Group Training and Performance Development Manager @Vospers Motor House Ltd

Plymouth, GB

Led organisational learning, CX and performance transformation for top South West, multi-franchise dealer group. Trusted board advisor and architect of culture-defining initiatives that drive performance and customer satisfaction.Highlights and achievements:• Designed, launched and embedded the ‘Vospers 5’ CX strategy, boosting retention, reputation, culture and performance.• Delivered an extensive portfolio of innovative and assessed classroom training, receiving consistent 5-star delegate reviews.• Introduced LMS and digital learning pathways covering induction, sales, leadership, CX and role-specific training.• Led redesign of recruitment, onboarding, and talent development aligned to future skills and people strategy.• Embedded a coaching culture, boosting KPI’s and colleague engagement.• Delivered compliance, DEI, H&S, onboarding, leadership and HR projects, building internal capability and resillience across the group.• Supported acquisitions, launched successful new business initiatives, franchises, product and systems rollouts.• Elevated Trustpilot rating to 4.8* and achieved UK Top 10 national automotive ‘reputation’ ranking.• Hosted company conferences, open events, EV showcases and colleague engagement events.• Partnered with Real Worls Analytics to improve board-level performance insight• Designed and implemented several business and customer facing tools to improve both customer experience and operational effectiveness.