David Webb
VP of Customer Experience @Fresha
Signup · Get unlimited contacts
WORK HISTORY
VP of Customer Experience @Fresha
London, GB
EDUCATION
University of East London
BA (hons), Communication Studies
SKILLS
ABOUT DAVID WEBB
Senior commercial and operational leader in award winning, hyper growth, VC and PE backed businesses, driving scale and growth whilst solving complex customer and business problems.Strong commercial and operational expertise across a variety of leadership and consulting roles with a proven track record of operational delivery and executing transformational change in rapidly expanding technology businesses.Extensive experience leading operational delivery and performance improvement in fast paced environments: improving NPS and CSAT, increasing productivity and reducing customer contact rates, underpinned by continuous improvement in product, technology, people and process.Successfully built and led engaged teams of up to 250 people across multiple sites delivering high quality sales through service; developing talent, including filling 64% of open roles internally.Extensive M&A experience as both an executive and advisor for corporate and private equity clients. SaaS and technology M&A covering origination, due diligence, negotiation, post deal integration and value creation. Expanding into leading the creation and implementation of key strategic product partnerships.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.