David Walter
Executive Director, Client Development @Circana
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WORK HISTORY
Executive Director, Client Development @Circana
New York, NY, US
Customer Success Leader | Empowering Publishers with SaaS Data & Insights SolutionsCurrently leading a team at Circana, driving customer success and adoption of our SaaS data and insights platform for 200+ publishing clients. I spearhead initiatives to enhance customer engagement, optimize product utilization, and promote data-driven decision-making within the book industry.Key achievements:Led development and implementation of an award-winning SaaS data reporting toolset, recognized by CIO 100 awards.Increased client satisfaction by 27% through targeted customer success initiatives within a SaaS environment.Partnered with customers to launch the first Digital Audiobook tracking service in the US, showcasing the power of SaaS solutions.Consistently exceeded revenue targets and key business goals through effective SaaS product adoption and client management strategies.
EDUCATION
University of East Anglia
English Literature BA (Hons)
SKILLS
ABOUT DAVID WALTER
Customer Success Leader | Driving Growth & Satisfaction Proven leader passionate…
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