David Waldman

WORK HISTORY

EDUCATION

ABOUT DAVID WALDMAN

Approaching 15 years within the banking sector, with a current specialization in digital line of business implementation and integration. Are you planning a transition to a new financial digital platform? My expertise in business analysis – spanning various capacities, such as project owner, project manager, etc. – will help you deliver a successful product.Digital Customer Assistance Platform (Current)Highlights:• OMNI Payment Capabilities including Other Financial Institution Real-time Payments• Strategy Driven Loss Mitigation Tool Offers Engine, Connecting Customers with the right debt relief Options• Fully Responsive UI, ensuring you reach the customer on any device• Integrated Native App, ensuring customer experience is consistent between day-to-day banking activities• In app AI driven Chat BOT for customer support• In app chat with live specialists• In app contact center conversion capabilities• Integrated machine learning contact strategy engine, maximizing response rates and lowering contact attempts• Real-time customer activity integration with contact center collections platform(s), ensures seamless transition from a digital initiated contact to a real live agent callOther notable mentions:• Implementation of self-serve, two-way transaction verifications and fraud reporting solutions (Including SMS, Email, Telephone and Push Notifications)• Implementation of digital fraud solution, leveraging machine learning to stop suspect digital identities from misusing your public facing digital assets. Top secret • Originations platform implementation are just some of the highlights of my careerLet\'s chat about how I can help you achieve your vision and take your business into the digital future of banking.