David Wainwright
Associate Director - Customer Success Management @Tata Communications
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WORK HISTORY
Associate Director - Customer Success Management @Tata Communications
EDUCATION
University of Brighton
Electronics and Broadcast Engineering
SKILLS
ABOUT DAVID WAINWRIGHT
A senior manager with over 20 years’ experience in television and sports broadcast operations, working in public and private sectors of the industry across functions including operations, engineering, service management, content management, project management, and client services. With extensive knowledge of governing managed service contracts adhering to strictly defined SLAs and KPIs, ensuring contractual and financial compliance. Success driven, decisive, approachable and with a track record of leading and managing high performance teams to deliver excellence in demanding and changeable operational environments. Keys skills & knowledge• Problem solving skills: able to logically address complex problems and ensure long-term improvements • Project management: experienced in managing projects through their entire life cycle from initiation, planning, resourcing, implementation to handover• Leadership: adept at leading and managing with authority whilst using people skills to guide, support and mentor colleagues in order to build high performing teams• Communication, negotiation & relationship-building skills: able to work with and influence colleagues & clients• Client relationship management: extensive experience of developing an understanding of the client and their needs, adopting a tailored approach and ensuring their ongoing buy-in and engagement
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