David Schultz

IT Director of Operations @The Baldwin Group

Tampa, FL, US

Leading and building teams to support critical IT operational functions within the organization. Responsible for staffing, strategy, process and implementation. Change Management:• Built a roadmap to implement change management• Established a change policy and supporting documentation for team members• Started a change advisory board (CAB) that meets daily to review and approve changes• Used reporting to lead the strategy on continuous improvement amongst team membersIncident Management (in progress):• Built a roadmap on getting problem and major incident processes up and running• Documenting and governing a major incident process playbook and escalation process• Building out and governing a root cause analysis program (problem management) to enable the enterprise to continue to improve• Building out reporting to provide leadership metrics and trends on the processesField Service:• Establish a team to manage all IT end user equipment, printers, TV\'s, and conference room equipment along with support of 100+ offices.• Established a equipment policy and supporting documentation for full life cycle and audit compliancy.IT BC/DR Program:• Started a BC/DR program from the ground up, defining tiering and ownership of 200+ applications.• Created templates for restoration plans along with testing templates.• Conducted all plan reviews and testing sessions.• Provided regular updates and metrics on program status to leadership and BOD.Service Desk:• Optimized Service Desk operations by consolidating into a single central virtual support desk.

Oakland University

Bachelor of Science (B.S.)