David Schultz

About David Schultz

Collaborative leader who develops heightened critical thinking teams to improve processes and teams. Specializes in solving challenges and continuously looking for opportunities for improvement. Enthusiastic and approachable leader who consistently meets commitments with integrity. • Analytics Driven • Insourcing / Outsourcing • Service Delivery / ITIL Foundation • Process Improvement• Strategic & Operational Planning • Relationship Management

Experience

1. IT Director of Operations

   The Baldwin Group

   Jun 2022 — Present · Tampa, FL, US

   Leading and building teams to support critical IT operational functions within the organization. Responsible for staffing, strategy, process and implementation. Change Management:• Built a roadmap to implement change management• Established a change policy and supporting documentation for team members• Started a change advisory board (CAB) that meets daily to review and approve changes• Used reporting to lead the strategy on continuous improvement amongst team membersIncident Management (in progress):• Built a roadmap on getting problem and major incident processes up and running• Documenting and governing a major incident process playbook and escalation process• Building out and governing a root cause analysis program (problem management) to enable the enterprise to continue to improve• Building out reporting to provide leadership metrics and trends on the processesField Service:• Establish a team to manage all IT end user equipment, printers, TV\'s, and conference room equipment along with support of 100+ offices.• Established a equipment policy and supporting documentation for full life cycle and audit compliancy.IT BC/DR Program:• Started a BC/DR program from the ground up, defining tiering and ownership of 200+ applications.• Created templates for restoration plans along with testing templates.• Conducted all plan reviews and testing sessions.• Provided regular updates and metrics on program status to leadership and BOD.Service Desk:• Optimized Service Desk operations by consolidating into a single central virtual support desk.

Education

• Oakland University

  Bachelor of Science (B.S.)

Skills

• Business Intelligence
• Software Development Life Cycle (Sdlc)
• Visio
• Retail
• Business Analysis
• Team Leadership
• Business Process Improvement
• Requirements Analysis
• Program Management
• Change Management
• Process Improvement
• Crm
• Cross-Functional Team Leadership
• Product Management
• Integration
• Analysis
• Vendor Management
• Team Building
• Management
• Leadership
• IT Strategy
• Enterprise Architecture
• Sdlc
• Strategy