David Vanderveer
Innovative leader with 25+ years of success in Voice of Customer (VOC) program management, data analytics, reporting, and strategic planning.
- Role
- Voice of Customer Specialist at Nextech Systems
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About David Vanderveer
Hello, I’m David Vanderveer. With a proven capacity to develop and enhance…
Experience
Voice of Customer Specialist
Jul 2025 — Present · US
Develop feedback loops that provide clear insights into customer satisfaction, pain points, and opportunities for improvement. I work closely with cross-functional teams to embed the customer’s voice into product decisions, service improvements, and overall business strategy. I synthesize qualitative and quantitative feedback, present actionable recommendations, and drive continuous improvement.
Education
Hagerstown Community College
Continuing Education
2005 — 2005
Hagerstown Community College
Associates
1990 — 1993
Skills
- Technology Implementation
- Business Planning
- Crm
- Project Planning
- Business Intelligence
- Data Analysis
- Electronic Payment Processing
- Financial Planning
- Project Management
- Financial Reporting
- Sales Compensation
- Crm Software
- Call Center
- Credit Cards
- Electronic Payments
- Film Marketing
- Marketing Strategy
- Film Production
- Entrepreneurial Experience
- Project Implementation
- Budgets
- Process Improvement
- Project Coordination
- Executive Reporting
- Management
- Social Media Marketing
- Strategic Leadership
- Call Center Development
- Strategy
- Sales Operations
- Team Leadership
- Salesforce.com Implementation
- Merchant Services
- Operational Risk
- Strategic Financial Planning
- Business Analysis
- Leadership
- Organizational Leadership
- Production Manager
- Salesforce.com
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