David Valenzuela

About David Valenzuela

Network Experts LLC, Desktop Engineer Tier December 2019 - March 2020 DOL…

Experience

1. Support Services Agent

   Integrated Health Systems

   Sep 2021 — Present · KS, US

   AutoTask: Integrate with IT Glue to enhance service desk operations, optimizing technician workflows and reducing ticket resolution times.Ring Central & Azure: Utilize the RingCentral integration for Microsoft 365 to sync calls, contacts, messages, MS Team Meetings, and more through email & communication tools.Office 365: Set up multi-factor authentication for the MS Exchange Extension when using Microsoft Office 365.Outlook Manager: Manage emails effectively within Office 365.OneDrive Cloud Storage: Securely store and share files across your organization.Autotask Tickets Daily: Keep track of daily support tickets and manage them efficiently.Healthcare Platforms: Point Click Care, O365 ConnectaCare, Nethealth Optima, Home Care Home Base, Onbase, DSSI, are platforms that can be managed for patient care and data management.Onboard PCs Desktops & LaptopsDatto RMM, lookup Facility, Identify Serial number, Assets Tags, Manufacturer, Model, service tag, service express code: Check Warranty Dell, HP, Lenovo, Acer, Microsoft Surface, Ipads. Remote Support:Web remote, splash top, quick assist, teamviewerAHT Workcenter & LTC: Monitor and manage long-term care facilities and their associated workflows.Uptime Robot: Use this tool to monitor the uptime of your servers and websites. monitor daily basis Internet connectivity, switches, firewall. Cipher & DSSI: Ensure data security and manage dietary supply chain software.RFMS & Scanners: RFMS Check scanners like pannini, smart source, TS240 and RDC 9700 for managing financial and medical records. installing configurating check scanner scan & upload checks test.Printers: Manage a variety of printers including Xerox, Konica Minolta bizhubs, HP Laserjet, Brother, Ricoh, Epson, Canon, Lexmark, and ensure they are properly connected and configured.Network & Internet Outagestroubleshoot network related problems and resolved in a timely manner. Internet service providers, ATT, Sprectrum, Comcast, and more.

Education

• Fortinet Training Institute

  Fortinet Certified Fundamentals in Cybersecurity, Certification Validation: 2073647857DV

• Fortinet Training Institute

  Fortinet Certified Associate in Cybersecurity, Certification validation: 9517826803DV

• Imperial Valley College

  IVC Skills Level Typing Certificate, Typing

  2019 — 2019

• Imperial Valley College

  Certificate, Basic Computer Skills

  2001 — 2001