David Ugo
Senior Iam Systems Engineer (Servicenow) @RBC
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WORK HISTORY
Senior Iam Systems Engineer (Servicenow) @RBC
Toronto, ON, CA
EDUCATION
McGill University
Bachelor's degree, Electrical Engineering
SKILLS
ABOUT DAVID UGO
Experienced IT Service Management Specialist with a solid background in the Telecommunications and Insurance industries. Holding a Bachelor’s degree in Electrical Engineering from McGill University, I bring a strong technical foundation and a proven track record of delivering impactful IT solutions.Specializing in IT Service Management, I am skilled in key modules such as Service Portal, Security Incident Response, IT Asset Management, Configuration Management Database (CMDB), and Customer Service Management (CSM). My expertise lies in optimizing processes, improving service delivery, and driving efficiency across organizations.I am passionate about leveraging technology to solve complex challenges, enhance user experiences, and align IT services with business goals.
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