David Trudgeon
Customer Financial Support Manager @Specialist Motor Finance
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WORK HISTORY
Customer Financial Support Manager @Specialist Motor Finance
Chester, GB
In my role as the Customer Financial Support Manager, I oversee the entire collections process, including the line management of the early arrears, late arrears, and litigation team leaders. My primary objective is to optimize all aspects of collections performance, from departmental KPIs to revenue collection, while cultivating a high-performing team of agents and leaders. I am dedicated to driving operational efficiencies and fostering a culture of continuous improvement. By leading by example, I ensure our department consistently delivers exceptional customer outcomes through a customer-centric approach.
ABOUT DAVID TRUDGEON
An experienced and accomplished Head Of/Collections/Customer Service/Operations Manager who is able to continuously improve the performance of himself and others. I enjoy learning new processes, as well developing new ways of working. This is achieved by applying the skills and knowledge I have gained through extensive experience in litigation, regulated collections, customer service, operational management, and leadership. I am enthusiastic, self-motivated, target driven, and adaptable, with the ability to rise to any challenge set
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