David Trammell

About David Trammell

I’m currently the Director of Customer Success at TSP, where I lead service delivery and operations initiatives supporting Texas Instruments. With over 14 years of experience in IT services and customer success, I’ve built a career around making complex operations run smoother, faster, and more efficiently. I’m passionate about helping teams work smarter—whether that’s through automation, better cross-functional training, or rethinking outdated processes. I’ve led projects that have cut costs by 25%, saved thousands of work hours, and improved customer response times significantly. At the end of the day, I love seeing how behind-the-scenes improvements can lead to better customer experiences and stronger team performance. I’m also big on collaboration and continuous improvement. I enjoy working with people across all levels and departments to find solutions that actually stick and scale.

Experience

1. Director of Customer Success

   TSP

   Apr 2024 — Present · Dallas–Fort Worth, TX, US

   I serve as a Senior Field Service Manager of IT Service Delivery for one of our largest clients, Texas Instruments. I oversee half of the 200 people who represent approximately 40% of TI\'s ITOPS environment. I manage the Network L2/L3, Cable team, L3 Server Support - Windows/UNIX/Solaris/RHEL/DBA\'s, L3 IT Support Tools, and asset management. We also manage the Dallas Data Centers, Help-desk, Desktop Support Services, conference room, and print environment. We exceed our SLA/KPI\'s and report on these monthly to our customers upper management. We are strategically aligned with our customer. At TSP, we invest in our people as they are our product. We are always striving for continuous growth and development in an effort to meet the needs and wants of our customers. We are committed to providing an environment that gives our employees the opportunity to achieve their fullest potential. TSP would love the opportunity to provide these services to your company as well!

Education

• University of North Texas

  Bachelor of Science

  2004 — 2008

• University of North Texas

  Bachelor's degree

  2004 — 2008

Skills

• Sales Management
• Social Networking
• Public Speaking
• Strategic Planning
• Inventory Management
• Team Building
• Marketing
• Social Media Marketing
• Time Management
• Event Management
• Microsoft Excel
• Advertising
• Purchasing
• Sales
• Research
• Business Development
• Microsoft Office
• Account Management
• New Business Development
• Organization
• Management
• Negotiation
• Public Relations
• Leadership
• Social Media
• Customer Service
• Marketing Strategy
• Salesforce.com
• Budget
• Trade Shows
• Event Planning
• Outlook
• Marketing Communications
• Recruiting
• Budgets
• Direct Sales
• Powerpoint
• Team Leadership