David T. Jones

About David T. Jones

WHO I AM: CONTACT ME: email: D•••••••@sbcglobal.net WHO I AM: Management, Legal, IT, and Business experience 20+years. Release, Change, Project Management, and Salesforce Copado Certification. Dedicated and relentless problem solver. Passionate about relationship building, sharing knowledge, and people development. Excellent at taking nothing and making something. WHAT I HAVE DONE: Delivered results for numerous & diverse programs & projects of varying complexity. Mentored Project Managers, Direct Team, Release Managers, Portfolio Managers and Analysts, Colleagues & QA team(s). Applied my PM, RM, and IT expertise in technology, health care, and finance. WHAT I ENJOY AS A SIDE INTEREST: Partnering with church hosting a live radio show (WYCA 102.3FM) for 17 years. Applying practical analysis to tackle our world\'s greatest challenges. Reading Political, autobiographies, fiction, and nonfiction books. Supporting programs, projects, and policies that increase intercultural awareness and understanding. WHAT ARE MY EXPERIENCE AREAS: Conversions, Implementations, and Process Improvements. Healthcare, Financial Reporting, Project Management, Release Management & Change Management. Enterprise Claims Processing. Systems analysis, QA, and Testing. Coaching & Instructing.

Experience

1. Senior, Release Manager

   WM

   Jun 2021 — Present

   Manage Administering and effectively using tools for code deployments, version control, and automated testing.\\\\nManage Release Schedules, Implementation Plans, and daily/weekly status Reports.\\\\nManage ServiceNow Changes, CIs, SLAs, KPIs, and approver groups.\\\\nManaged $1.1 Million Dollar Data migration and training from Remedy to ServiceNow for over 50k users across the United States, and India.\\\\nManage hands-on testing, packaging, deployment, and roll-back functions for every deployment.\\\\nManage Amazon Web Service (AWS), Salesforce, Smart Truck, and/or MuleSoft deployments.\\\\nDocumenting and storing release artifacts, including, but not limited to, release notes, release features, release dependencies, resolved bugs, etc.\\\\nContinuously improving our release process by adopting new methods and tools to reduce cycle time, increase automation, and ultimately deliver more features, functionality, and JIRA bug fixes.\\\\nProviding feedback to admins and developers on release-related work to ensure best practices.\\\\nManage process improvement to include process documentation or change, collection and analysis of related metrics, problem-solving, and reduction in cycle time.\\\\nManage software releases and processes.\\\\nManage CAB changes and representation for Division.\\\\nManage and Plan the release windows and cycles across the portfolio.\\\\nManage risks and resolves issues that affect release scope, schedule, and quality.\\\\nConduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• DePaul University

  Master of Public Policy - MPP, Public Policy and Government

  2024 — 2026

• Prairie State College

  Associate’s Degree, Liberal Arts and Sciences/Liberal Studies

  2009 — 2011

• Governors State University

  Bachelor Degree, Interdisciplinary Studies, Minor: Business Administration and Management

  2012 — 2015

• Governors State University

  Master of Political Science, Political Science and Government

  2019 — 2021