David Swoope

About David Swoope

Resourceful – I can adapt to any environment and have experience with several different…

Experience

1. Senior IT Operations Analyst

   Ecolab

   Jul 2012 — Present · Fresno, TX, US

   Responsible for 24/7 system support for all areas of plant.• Successfully identified incorrect mapped users to manually resolve after server migration.• Supported Fresno server migration to server 2012 and network shares.• Responsible for coordinating new network drops and cabling in our facility and relocating and clean-up of network rooms that met cabling and national standards. • Work with all Ecolab IT departments and vendor global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.• Assisted in deploying new camera system, WAP, network switches.• Imaged, configured, and deployed laptops and desktops for all employees.• Trained new IT analysts on for tier 1 support staff on all processes and issues.• Developed an on-boarding guide for new hires at plant facilities and corporate.• Test Windows 10 in our technical environments for specialized equipment at chemical facility.• Provided 3rd Level support and discussed solutions to global issues via remote, desk side, telephone, and email.• Developed application support aids (e.g. IT Knowledge Base, FAQs, user guides and quick reference tools) to improve end-user’s efficiency and effectiveness in the use of computer applications and business processes.• Use expert analysis techniques to troubleshoot and resolve incidents as well as performing root cause analysis on problems. • Liaise with and provide feedback to partners and vendors on IT related user support. • Understand thoroughly and conform to ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained. • Resolution of end user\'s incident and service requests in accordance with Ecolab Global Client Services OLA expectations • Perform advanced incident and problem analysis as required to resolve incidents and requests • Attend end user meetings as requested to provide local support to users

Skills

• Benefits Negotiation
• Talent Acquisition
• Onboarding
• Internet Recruiting
• Servers
• Sourcing
• Computer Hardware
• Recruiting
• Training
• College Recruiting
• Sap
• Microsoft Office
• Payroll
• IT Operations
• Process Improvement
• Networking
• System Administration
• Contract Recruitment
• Troubleshooting
• Applicant Tracking Systems
• .net
• Executive Search
• Vendor Management
• Business Intelligence
• Technical Recruiting
• Technical Support
• Windows
• Information Technology
• Java