David Sukalec
Enterprise Customer Success Manager creating positive outcomes for customers
- Role
- Enterprise Customer Success Manager at Rockwell Automation
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About David Sukalec
Experienced Sales Leader with a demonstrated history of working in the information…
Experience
Enterprise Customer Success Manager
Mar 2023 — Present · Nashville, TN, US
o Responsible for the management and Annual Recurring Revenue Target (ARR) associated to all contracts and software subscriptions within a portfolio of site-based accounts.o Responsible for using data and workflow information to execute Onboarding, Adopt, Expand and Renewal motions relevant to each account in a portfolio.o Translate available customer data contained within Customer Success Platform and other sources into value delivered to customers by engaging in Services contracts and software subscriptions.o Communicate the value delivered to customers on a periodic cadence using Executive Business Review (EBR) methodology and other means of communication/cadences.o Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommendations to initiate an Expand Motion in conjunction with Sales/Business Development Leads.o Foster a teaming environment with Sales, Delivery and Distributor team members on behalf of the customer. Collaborate with team members to ensure an optimal customer experience is achieved.o Provide feedback to the portfolio team to ensure customer needs are built into future iterations of service offerings
Education
Southern Illinois University, Carbondale
Bachelor of Arts (B.A.)
2002 — 2006
Rend Lake College
Associate of Arts (A.A.)
2000 — 2002
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