David Stewart

Head of Engagement Services @Royal London

Edinburgh, GB

I lead a team of ~100 colleagues across Group CRM, Web, and Comms & Docs, delivering modern digital capabilities that enable personalised customer engagement, strengthen adviser relationships, and support operational transformation.I’m accountable for architecture, change, and engineering across these platforms, with a focus on delivering meaningful outcomes and not just technical outputs. My work supports the company’s broader mission to help customers build financial confidence and long-term resilience.Recent activity has included leading the transition from big-bang programme delivery to enduring product squads that deliver value at a regular cadence. These teams will combine project execution with a product mindset, partnering closely with the business to deliver incremental value and adapt quickly to changing needs.I work closely with senior stakeholders across Brand & Marketing, Distribution, and Group Operations to uncover opportunities, align priorities, and ensure technology decisions are grounded in real business value.I believe people are the foundation of sustainable success. My leadership approach focuses on building diverse, skilled teams and creating an environment where continuous learning, experimentation, and personal growth are part of the culture. The tech is the easy part. It’s the people and processes that determine whether change is adopted and delivers true business value.