David Staples

About David Staples

Professional Profile 17+ years of successful leadership experience at local, regional and national levels. Consumer focused innovator with a strong track record of implementing solutions resulting in increased sales, consumer loyalty & retention, operational efficiencies, compliance improvement, and cost reduction. Strategic planner focused on consumer experience management, employee development, cost reduction, and process improvement. Proven management professional with excellent leadership abilities coupled with a recognized track record of successful project and program delivery. Bilingual in Korean. Specialties: accountancy, adobe photoshop, budgeting, business plans, business process, business solutions, call center, consulting, corel draw, credit, customer relations, customer satisfaction, financial statements, functional, innovative, insurance, interpretation, leadership, marketing, microsoft office, microsoft project, minitab, performance management, process engineering, program management, quality, quickbooks, routers, sales, seminars, six sigma, training programs

Experience

1. Vice President, Service Operations

   Cigna Healthcare

   Oct 2015 — Present · Nashville, TN

   Develop and implement policies and strategies to support growth, enhance customer experience, reduce waste and defects, and improve employee engagement and accountability. Oversee daily operations for multiple operational departments including: Customer Service, Provider Service, Member Administrative Services, and Executive Escalations. Lead cross functional and cross enterprise operational and compliance improvement initiatives.

Education

• Columbia College

  Master of Business Administration (MBA), International Relations and Affairs

  2012 — 2014

• Columbia College

  Bachelor's degree, International Relations and Affairs, 3.9

  2005 — 2010