David Spencer

Sales and Sales Management Training, Talent Acquisition and Leadership Development @Queen City Homestore

Charlotte, NC, US

Responsible for the Retail Talent Acquisition across 18 store fronts including, but not limited to, hiring, 90 days to success onboarding, content creation for Learning Management System (Internally and Buying Group LMS Management) and the launch of a reimagined Guest Experience across all locationsResponsible for Culture and Inclusion Immersions with the entire company through the Franklin Covey Institute (Unconscious Bias/Speed of Trust)Created internal Queen City University for retail associates that designates successful completion from a Product Specialist to a Premium Product SpecialistResponsible for all in store continuing education with Manufacturer partners/representatives across all locations Successfully launched Paylocity Journaling (customized forms) for Store Leaders to record monthly and quarterly reviews with retail associates standardizing coaching/mentoring opportunitiesResponsible for all aspects of Franklin Covey Institute and Queen City Leadership learning (Covey Admin access) through our Buying Group Nationwide Marketing Successful delivery/implementation/follow up with Store Leaders and Leadership Team for the following:The 4 Disciplines of ExecutionThe 6 Critical Practices of Leading a TeamThe 7 Habits of Highly Successful PeopleThe Speed of TrustThe 4 Essential Roles of LeadershipImplementation of this Leadership platform has improved retention/morale/performance (double digit growth over the past 36 months) and clearly defined sustainable processes that will enable future scalability

The University of Georgia

Bachelor of Arts (B.A.)