David Spencer
Branch Manager @Tile Giant
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WORK HISTORY
Branch Manager @Tile Giant
Crawley, GB
Delegate operational tasks and responsibilities to team members- Manage the store’s profit and loss (P&L) performance and financial targets- Perform banking, cash handling, and financial reconciliation duties- Address and resolve customer complaints in accordance with company policies- Recruit, train, and develop store staff to maintain high performance standards- Oversee store opening and closing procedures to ensure compliance and security- Manage the day-to-day operations of the business- Lead the recruitment and onboarding process for new employees
EDUCATION
Croydon College
BTEC first diploma, Public Services
Oasis Academy Shirley Park
Gcse's, Mathematics, English, Geography, Science, Ict, Religious education
Croydon College
Btec national diploma, Public services
ABOUT DAVID SPENCER
I am an experienced retail professional with a strong background in branch management, sales leadership, and operational excellence. Previously in my role as Branch Manager at Tile Giant, I was responsible for driving sales performance, managing profit and loss, leading high-performing teams, and maintaining exceptional standards of customer service.I bring a strategic, results-driven approach to the challenges of retail, with a proven ability to improve efficiency, develop staff, and support sustainable business growth. With experience in store recruitment and end-to-end daily operations management, I am now seeking new opportunities where I can apply my skills, contribute to commercial success, and continue to develop professionally.
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