David Sohrweide

Customer Experience Specialist @Agropur

Appleton, WI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Customer Experience Specialist @Agropur

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Appleton, WI, US

Supports customer experience representatives and coordinators for both cheese and ingredients divisions- Logs, investigates, tracks, and closes customer complaints across all 7 U.S. plants for both cheese and ingredients- Partners with finance to create credits for customers and facilitates billing issues between finance and our customers- created clear mapping of order to cash process for all US plants across cheese and ingredients- Responsible for continuous improvement of processes for the customer service program

EDUCATION

2005 — 2010

University of Wisconsin-Stevens Point

Bachelor of Science (B.S.), History and Broadfield Social Science

SKILLS

MotivationOperations ManagementEmployee TrainingMulti TaskingCustomer RetentionMicrosoft ExcelPowerpointCommunicationLeadershipPeople SkillsOrganizationMicrosoft OfficeForecastingManagementTeam BuildingTeam LeadershipCustomer SatisfactionTrainingCustomer EngagementCustomer ExperienceTeacher TrainingCustomer ServiceInventory ManagementTime Management

ABOUT DAVID SOHRWEIDE

Experienced General Manager with a passion for leading successful teams. Skilled in Operations Management, Communication, Team Building, Employee Relations, and Employee Training. Accomplished operations professional with a Bachelor of Science (B.S.) focused in History and Broad-field Social Science from University of Wisconsin-Stevens Point.

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