David Sohrweide

About David Sohrweide

Experienced General Manager with a passion for leading successful teams. Skilled in Operations Management, Communication, Team Building, Employee Relations, and Employee Training. Accomplished operations professional with a Bachelor of Science (B.S.) focused in History and Broad-field Social Science from University of Wisconsin-Stevens Point.

Experience

1. Customer Experience Specialist

   Agropur

   Apr 2023 — Present · Appleton, WI, US

   Supports customer experience representatives and coordinators for both cheese and ingredients divisions- Logs, investigates, tracks, and closes customer complaints across all 7 U.S. plants for both cheese and ingredients- Partners with finance to create credits for customers and facilitates billing issues between finance and our customers- created clear mapping of order to cash process for all US plants across cheese and ingredients- Responsible for continuous improvement of processes for the customer service program

Education

• University of Wisconsin-Stevens Point

  Bachelor of Science (B.S.), History and Broadfield Social Science

  2005 — 2010

Skills

• Motivation
• Operations Management
• Employee Training
• Multi Tasking
• Customer Retention
• Microsoft Excel
• Powerpoint
• Communication
• Leadership
• People Skills
• Organization
• Microsoft Office
• Forecasting
• Management
• Team Building
• Team Leadership
• Customer Satisfaction
• Training
• Customer Engagement
• Customer Experience
• Teacher Training
• Customer Service
• Inventory Management
• Time Management