David Shake

About David Shake

Focused, innovative thinker with effective management and goal setting abilities combined with genuine leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in fast-paced environments; communicate effectively at all levels (internal & external); manage competing priorities; and adapt readily to new challenges.As a Client Lead at Crossfuze, my experiences focus on directing complex projects, process and system design, resource management, implementation, and ongoing success of global service solutions. Concentrated on service delivery, project/engagement management, consulting, steady state operational excellence, transition support and client relationships centralized in managed service environments. I am passionate about customer success and leveraging my knowledge and experience with ServiceNow to drive achieving my client’s business goals.

Experience

1. Director, Servicenow Pmo - North America

   Crossfuze

   Aug 2025 — Present · Milwaukee, WI, US

   As the North American PMO Director at Crossfuze, I lead a team of Engagement Managers and Client Leads, guiding them in the successful delivery of strategic client engagements. In a player/coach role, I also provide direct support for key implementations. Partnering closely with our Sales and Delivery teams, I drive the standardization and continuous improvement of Crossfuze’s delivery methodology—drawing on my experience to develop, refine, and maintain best practices across the organization.Crossfuze is uniquely positioned to help customers deliver long-term ServiceNow digital transformation with speed, agility, and confidence. We are a multi-award winning ServiceNow Elite Sales and Services Partner with over 2,500 implementations, 20 years of Enterprise Service Management experience and a global reach. Crossfuze is known for providing superior service and in-depth knowledge that enables organizations to accelerate the path to achieving their ServiceNow vision. For more information about Crossfuze or ServiceNow: L•••••••@crossfuze.comVisit our ServiceNow Resource Center:

Education

• Robert Morris University - Illinois

  Bachelor of Business Administration (B.B.A.), Business Administration and Management

  2011 — 2014

Skills

• Leadership
• Print Management
• Service Delivery Management
• Time Management
• Public Speaking
• Customer Relationship Management (Crm)
• Third Party Vendor Management
• Continuous Process Improvement
• Vendor Management
• Achieve Results
• Strategy
• Self-Driven
• Discipline
• Service Delivery
• Analytical Skills
• Itil
• Critical Thinking
• Process Improvement
• Contract Management
• Cold Calling
• Team Leadership
• Itil Service Delivery
• Organization & Prioritization Skills
• Phone Etiquette
• Itil Process
• Account Management
• Client Relations Skills
• Manage Client Relationships
• Microsoft Office
• Teamwork
• Persistence
• Team Management
• Operations Management
• Adaptability
• Business Strategy
• Coaching
• Brainshark
• Customer Satisfaction
• Vendor Contracts
• Business Transformation