David Schrimpf
Operations Manager @Carvana
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WORK HISTORY
Operations Manager @Carvana
In my current role as Operations Manager, I: • Drive corporate culture from adversarial collaboration, resulting in better decision-making, outstanding customer service, and improved employee satisfaction for 6 leadership members and over 60 indirect reports in a $5.6 billion annual revenue. • Prevent $500K in leased vehicle purchase losses through risk mitigation by evaluating, launching, and implementing new and effective standard operating procedures. • Achieved a 20% improvement in KPI performance per advocate by developing work center metrics boards that identify improvement areas and collaborating effectively with team leads. • Maximize organizational business performance by simplifying, sharpening, and supporting organizational rhythms to meet revenue targets. Lead a high-functioning team that focuses on executive communications, customer and partner engagements, training, people and culture initiatives, the rhythm of the business, and operational excellence. • Carry out important project management functions, including scheduling, project tracking/status reports, quality assurance for new client acquisition projects, and employee performance. • Collaborate effectively and cross-functionally with the product and engineering teams to drive employee and customer outcomes; resolved customer escalations in collaboration with multiple stakeholders. • Carefully analyze and evaluate data and sales forecasts which aid in introducing process improvements that drive productivity within new business developments.
EDUCATION
Montgomery College
Associate's degree
University of Maryland
History
SKILLS
ABOUT DAVID SCHRIMPF
I am an experienced operations leader with over 10 years of success in customer support…
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