David Scalzo
Solutions-Driven Analyst with Expertise in Operations, Website Management, and Stakeholder Relations Contract Administration | Client Relationship Management | Risk Assessment | Facilities Manager
- Role
- Order Management Coordinator at JLL
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About David Scalzo
OPERATIONS COORDINATION, PROJECT MANAGEMENT, AND CUSTOMER SUCCESS Solutions-driven…
Experience
Order Management Coordinator
Sep 2024 — Present
JLL is a Fortune 500 company with revenue over $20 Billion and employees• Managed a Fortune 200 client’s requests for property and facilities repairs and maintenance, interfacing with clients, account teams, and service providers to ensure superior service delivery.• Provided comprehensive work order management support, program administration, reporting, and other assigned activities.• Coordinated maintenance repair calls, including scheduling, follow-up, quote preparation, problem resolution, and post-service activities to ensure completion of repair service work orders and projects.• Analyzed caller needs and implemented the best strategies to ensure superior customer satisfaction.• Communicated with clients daily, maintaining a positive impact through problem-solving and strong customer service skills. Streamlined vendor meeting documentation by implementing OneNote for organized, accessible meeting notes and follow-ups, enhancing collaboration and record-keeping efficiency. • Collaborated with internal groups (Sourcing, Operations, Category Management, etc.) to communicate requirements and resolve challenges or explore new opportunities.• Conducted weekly vendor meetings and streamlined documentation using OneNote, enhancing collaboration and record-keeping efficiency. Assisted multiple vendors struggling to meet work order deadlines by providing targeted support and process improvements, resulting in a 97% on-time completion rate.• Resolved and coordinated the resolution of customer issues, taking ownership of problems and ensuring successful outcomes.• Demonstrated the ability to work under pressure, meet tight deadlines, and take initiative in problem-solving.• Escalated critical issues when necessary and maintained a commitment to customer satisfaction.
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