David Samuel
Business Achitecture Analyst @Accenture UK & Ireland
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WORK HISTORY
Business Achitecture Analyst @Accenture UK & Ireland
Collaborated with stakeholders to gather, document, and prioritize business requirements for digital projects, ensuring alignment with organizational objectives and providing insights to guide strategic decision-making.• Created detailed user stories, use cases, and process models, defining functional and non-functional requirements while identifying opportunities for improvement in digital processes and systems.• Applied Agile methodologies to manage the digital project lifecycle, participating in sprint planning, backlog refinement, and daily stand-ups to ensure iterative and timely delivery of features, contributing to a 15% increase in sprint efficiency over time.• Designed prototypes and wireframes to visualize user interfaces and functionality, incorporating user feedback that led to a reduction in redesign cycles.• Developed test cases, participated in User Acceptance Testing (UAT), and conducted quality assurance checks to ensure digital solutions met requirements and functioned as expected, achieving 85% issue resolution prior to go-live.• Delivered user training sessions to facilitate smooth adoption of digital platforms and provided ongoing support to address queries and ensure optimal use, resulting in a 30% decrease in post-launch support tickets.• Ensured digital projects aligned with the overall digital strategy, contributing to organizational objectives, and provided recommendations for enhancements and optimizations.• Facilitated communication between business stakeholders and development teams to ensure a shared understanding of project goals, requirements, and timelines.
EDUCATION
University of Sunderland
Master of Business Administration - MBA
ABOUT DAVID SAMUEL
Experience Business Analyst, Marketing and Communications Analyst and Client Account Manager. I have consistently exhibited a strong business focus and customer-centric approach. Delivering data-driven recommendations for decisions making. I have driven process optimization, operational efficiency and Stakeholder engagement. My skills in conducting impact assessments, strategic process development, leading business change initiatives and managing customer relationships, have significantly improved service quality and client retention across various sectors.
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