David Saidon
Engineering Manager, Family-of-apps Quality Foundations @Meta
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WORK HISTORY
Engineering Manager, Family-of-apps Quality Foundations @Meta
London, GB
Leading a team of 10 engineers in the Family of Apps (FoA) Foundation org, improving software quality across Instagram, Facebook, and WhatsApp (3.5B+ combined users)- Reduced Instagram bugs/mDAP by 14.75% against a 6% target (2.5x goal), reclaimed $11M in revenue and 2M daily active people through experiment hygiene- Onboarded WhatsApp to the bugs programme: reduced regression detection from 96 hours to 45 minutes (128x improvement), surfacing 21 SEVs- Shipped Unified Bugs Offering — a new strategic approach for quality management across the Family of Apps, leveraging LLM-based bug classification (described in a public Meta engineering publication)- Led FoA-wide planning for the quality space- Relocated from Tel Aviv to London to lead UK-based engineering
EDUCATION
Handasaim High School of Tel Aviv University
High School Diploma (GED), Computer Science, Math, Physics & Chemistry
Reichman University
Bachelor of Arts (B.A.), Economics
Tel Aviv University
Master of Business Administration (MBA), Management of Technology, Innovation & Entrepreneurship (MoTIE)
Reichman University
Bachelor of Science (B.Sc.), Computer Science
SKILLS
ABOUT DAVID SAIDON
I build technology that serves people at scale.As VP R&D and first employee at Servicefriend, I built a hybrid AI chatbot platform from zero — technology protected by US Patent US10••••58B2 — which Facebook acquired in 2019 to power customer support for its financial products. I then scaled that technology within Meta from a 10-agent pilot to a platform supporting 30+ products processing over $100B in payment value.Today I lead Quality Foundations engineering at Meta in London, improving software quality across Instagram, Facebook, and WhatsApp for 3.5B+ users.Previously at Meta, I led engineering for financial fraud and compliance detection and prevention, preventing financial fraud leakage by >$25M and saved >$3M of annul capacity costs through efficiency improvements. Before that, I led Care Platforms, replacing a third-party vendor with Meta\'s internal AI-powered customer support platform, scaling reach while improving handling times.Outside of Meta, I\'ve been a judge and mentor at the annual Coller Startup Competition (Tel Aviv University) consecutively since 2022. I speak at industry conferences on scaling digital products and customer experience. And I founded the Israeli tech community at Meta\'s London office.Before Meta, I was a Product Manager at KMS Lighthouse (knowledge management for customer care) and a Software Engineer at Hewlett Packard Enterprise. I hold an MBA in Management of Technology from Tel Aviv University and dual degrees in Computer Science and Economics.Co-inventor: US Patent US10••••58B2 — Real-time automated conversational agent
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