David S.

Senior Desktop Support Technician @Teck Resources Limited

Calgary, AB, CA

Work with service desk, network and server operations staff as appropriate to determine and resolve problems received from clients.Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.Provide support to customers via phone, email, chat, or in person.Assists staff with the imaging, installation, configuration and delivery of desktop computers, laptops, peripheral equipment and software within established standards and guidelines.Provide training on the operations and functionality of various applications, printers, and systems.Arrange for external technical support where problems cannot be resolved in-house. Follow up with internal support providers and third party service providers until issues are resolved.Trains and orients staff on the use of hardware and software.Maintain technical problems history through a ticketing system.