David S.
Product Design Strategy | User Experience Leader | Mentoring
- Role
- Director of User Experience at Marriott International
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About David S.
Principal Product Design Leader with 20+ years of experience stepping into moments where…
Experience
Director of User Experience
Apr 2024 — Present · US
Transformed Marriott’s digital and on-property guest experience through UX leadership, driving loyalty growth, operational efficiency, and global design system adoption.• Directed UX for Marriott Bonvoy’s AI chatbot ecosystem, helping guests easily find property-specific details and curated local tips while capturing valuable data to inform business strategy• Led a high-impact redesign of Marriott’s on-site property experiences, driving a 22% increase in Bonvoy enrollment in just three months by improving amenity visibility and reinforcing premium brand positioning• Launched a contactless kiosk-driven arrival system, reducing front desk wait times to 2.5 minutes and improving operational efficiency by 14% across flagship locations throughout North America and Europe• Validated and refined Marriott’s new Figma component library, ensuring consistency, global team adoption, and improved system usability
Education
Kutztown University of Pennsylvania
Bachelor of Science
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