David Rowley
Senior Cx, Marketing Operations and Performance Manager @Cornerstone
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WORK HISTORY
Senior Cx, Marketing Operations and Performance Manager @Cornerstone
EDUCATION
University of Leeds
Bachelor of Arts - BA, Sociology
SKILLS
ABOUT DAVID ROWLEY
As a seasoned Customer Experience Strategy Manager, within Financial Services. I bring a wealth of expertise in developing and executing innovative CX strategies that drive customer loyalty and business growth.My career is marked by success in leading high-impact CX projects, embedding customer-centric cultures in organizations, and delivering measurable improvements in customer satisfaction and business outcomes. It was great to be part of the team to win \'CX Excellence in the Banking and Financial Services Industry 2023\'.With a strong focus on analytics and customer insights, to support delivering good customer outcomes under the FCAs Consumer Duty, I excel in translating complex customer data into actionable strategies that resonate with stakeholders at all levels. My leadership in CX has consistently resulted in enhanced customer engagement, operational efficiencies, and substantial financial gains for the organisations I have served.
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