David Ross

About David Ross

Technical Salesforce.com Consultant, Project Manager and Sr. Business Analyst with over 8…

Experience

1. Operational Risk Consultant, VP

   Wells Fargo

   Jun 2014 — Present · Conover, NC, US

   Credit Bureau Furnishing and Disputes: • Managed the enterprise credit bureau dispute (CDRS) and data furnishing (CX6) applications with responsibilities for oversight and driving the applications forward. As our team expanded, trained and empowered new team members to take over significant responsibilities for the applications providing an opportunity move from a tactical to more strategic role• Created CX6 training course utilizing small, task-based video lessons• Collaborated with various teams on subjects like how the CX6, CDRS, and e-OSCAR tools can be used to reduce risks in the business, and updating the funding and SDLC models• PDD, BRD, FSD, Change Requests, Test Plan, Test Scripts, and provided final approval for every CX6 / CDRS system enhancement for several years• Built trusting partnerships between business users, technology, CRA’s, audit, compliance and operational risk teams for planning and conducting analysis of complex business problems• Demonstrated strong project management and organizational skills taking the CX6 and CDRS applications to the next level of user acceptance, onboarding new LOB’s, and managing system performance issues for large, complex, enterprise wide technology solutions with a positive spinVendor management:(January ’17 – Present)• Vendor Relationship Manager, Engagement Manager, and SME for OLDE / e-OSCAR responsible for our TPRM (third party risk management) program. Complete re-work of all assessments, volumes, and updated inherent risk of vendor• Built collaborative relationship with e-OSCAR that transformed how our organizations work together from an arms distance to now be a key influencer and part of their strategic inner circle of data furnishers they look to for guidance• Successfully completed 2 year contract negotiation for master agreement

Skills

• New Business Development
• Team Leadership
• Strategic Planning
• Product Management
• Process Improvement
• Forecasting
• Supply Chain Management
• Cross-Functional Team Leadership
• Marketing Strategy
• Manufacturing
• Product Development
• Business Development
• Six Sigma
• Salesforce.com Administration