David Roberts

Head of Field Services Engineering @CDW UK

Peterborough, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Head of Field Services Engineering @CDW UK

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As the Head of Field Services Engineering, I have the responsibility of overseeing operations and guiding the strategic direction of the department, which includes more than 200 co-workers, encompassing IT Field, Onsite Engineering teams, Breakfix Workshop functions, along with Operational supportive teamsKey areas include -Service operations strategy of delivered servicesService operations managementService level managementIncident managementLearning and developmentReporting

SKILLS

Service Delivery ManagementService DeliveryItil V3 Foundations CertifiedIT Service ManagementIT ManagementIT SolutionsTeam ManagementProject PlanningProject DeliveryProject ManagementIT Hardware SupportServersBackup SolutionsTechnical SupportComputer HardwareHardware SupportSystems EngineeringStorageField ServiceHp Server HardwareHpSunIbm ServersSecurity ClearanceItilManagementTroubleshootingManaged ServicesTime ManagementPerformance ManagementOperations ManagementContract ManagementRecruitingTechnical RecruitingInternational RecruitmentTraining Delivery

ABOUT DAVID ROBERTS

As Head of Managed Service Operations at CDW UK, I lead the strategic direction across…

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David Roberts — Head of Field Services Engineering at CDW UK in Peterborough, GB | Unifers