David Roberts

WORK HISTORY

EDUCATION

ABOUT DAVID ROBERTS

I am a customer-centric operations and sales leader with 25+ years of experience spanning hospitality, large-scale contact center operations, and Telecommunications organizations. My career has been defined by building high-performing teams, translating strategy into execution, and delivering measurable results across guest satisfaction, revenue growth, and operational excellence in complex, multi-site environments.After two decades in senior leadership roles with national brands such as Bell and TELUS, leading constant transformation, large workforces, and P&L accountability, I made a deliberate transition into frontline, performance-driven sales within the HVAC industry at Reliance Home Comfort after Bell made structural changes. I am inspired as this move allows me to apply my deep expertise in consultative selling, service excellence, and customer trust directly with homeowners—owning the full customer journey from initial conversation through installation and long-term satisfaction.Whether leading hundreds of associates or advising customers one-on-one, I bring the same focus: listening first, solving real problems, and delivering results with integrity. I thrive in fast-paced, accountability-driven environments and am motivated by opportunities to create value—for customers, teams, and the business—every day.