David Reid
Customer Experience Consulting | VoC Management | Customer Success Leader | UW Foster MBA
- Role
- Associate Manager, Customer Success at Qualtrics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About David Reid
A ten-year leader in technology and customer experience applying a consultative and strategic approach to fostering long-lasting relationships. Experienced in designing state-of-the-art CX programs driving deep customer insights, loyalty, and business impact through customer-obsession, personalization and an outstanding a culture action. Accomplishments- Manage $8M+ in ARR from enterprise hospitality, sports & entertainment clients- Spearheaded the launch and go-to-market strategy for a subscription-based online platform, reaching customers in 12 months- Designed user-centric engagement campaigns and product features, increasing daily user activity by 93%- Improved customer acquisition and growth via streamlined onboarding, training, and new user experience modules, achieving a 292% increase in new user sign-ups. Expertise in: Voice of Customer Program Design | Customer Experience Strategy | Strategic Consulting | Market & Consumer Research | Account Management | Enterprise Customer Success | Product Development Strategy | User Engagement | Data Analytics | Market Segmentation | Strategic Negotiation | Indirect Influence | Cross-team leadership | Financial Modeling | Business OperationsTechnical skills in R Programming, SQL, Data Visualization (Tableau), Excel Decision Modeling, Marketing Analytics, and Agile Methodology.In my free time, I love dreaming up worlds for my kids to explore and irrationally rooting for every Seattle sports team.
Experience
Associate Manager, Customer Success
Sep 2025 — Present · Seattle, WA, US
Led a team of enterprise Success Managers to drive business impact for their clients across location-based industries (hospitality, sports & entertainment, gaming, QSR)- Advised F500 clients on best practices to improve the ROI, impact, and value of their experience management programs- Coached team members on building and managing authentic relationships with clients, driving meaningful adoption and maturity- Partnered with product leaders and clients to co-innovate cutting-edge business cases for Artificial Intelligence and Agentic AI in customer experience.
Education
Willamette University
Bachelor's degree, History
2007 — 2011
University of Washington
Master of Business Administration - MBA
2020 — 2022
Skills
- Microsoft Office
- Public Speaking
- Teacher Training
- Tutoring
- Qualified Teacher
- Nonprofits
- Teacher Mentoring
- Lesson Planning
- Community Outreach
- Higher Education
- Classroom Management
- Program Development
- Teaching
- Curriculum Development
- Event Planning
- Research
- Sheltered English Immersion Instruction
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