David Reed

Senior Service Delivery Manager @CGI

Swansea, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jun 2018 — Present

Senior Service Delivery Manager @CGI

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Bridgend, GB

I am currently an experienced Service Delivery Manager at CGI in South Wales responsible for the day to day running of Managed Services.I have a wealth of experience in Infrastructure and Application based IT services utilising Wintel, Unix, Database Administration, SAN, Networks / Comms, Backups, Virtualisation, Service Desk, Incident Management, SAP, Problem Management, Availability Management, Capacity Management, Service Level Management, Business Continuity, DevOps, Disaster Recovery, Change Management, Release Management, Continual Service Improvement, Commercial Management, Bid Management, Transition, Project Management, Agile, Transformation, Service Strategy, Service Design, Service Operation, Financial Management, Trend Analysis, Risk Management, Supplier Management, 3rd Party Management, Quality Assurance, Information Security, ISO27001, ISO9001.I am ITIL 4 Certified

SKILLS

Itil V3 Foundations CertifiedInfrastructureItil ProcessService Desk ManagementIT Service ManagementSapChange ManagementCost ManagementService DeliverySc ClearanceGlobal DeliveryItil Process ImplementationDisaster RecoveryProcess ManagementService Delivery ManagementBid StrategyService Level ManagementIT StrategyClient ServicesService ImprovementIso StandardsIT ManagementIncident ManagementMajor Incident ManagementItilOutsourcing ManagementProject ManagementIT Operations ManagementRisk ManagementResource ManagementCertified Project ManagerSlaItil CertifiedIT OperationsService ManagementService DeskStaff ManagementPrince2IT TransformationRelease Management

ABOUT DAVID REED

I have been working in the IT Industry for over 25 years holding a variery of roles with a proven track record in Service Management, Project Management and Technical Expertise, holding both ITIL and PRINCE2 Agile certification.I am currently a Senior Service Delivery Manager for CGI, providing Managed Services to our clients.

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