David Ramdeen
Senior Customer Success Manager focused on upselling, retention, and problem-solving. Proficient in B2B SaaS, product management, and customer advocacy. Experience with training, account management, and identifying risk.
- Role
- Customer Success Account Manager - Financial Industry at Microsoft
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About David Ramdeen
Dedicated Customer Success Manager with a decade-long track record in various cybersecurity and cloud computing (SaaS) companies. I partner with customers to understand diverse customer needs, driving retention and delivering tailored solutions. I am committed to driving exceptional client satisfaction and success. I am known for creating resources for high-performing teams and implementing strategic initiatives that help mitigate risks and elevate customer experiences. I am skilled in proactive advocacy, problem-solving, and strategic account management and planning. I collaborate with enterprise customers and internal teams to enhance experiences and drive product adoption for ongoing value delivery.
Experience
Customer Success Account Manager - Financial Industry
Apr 2024 — Present · Redmond, WA, US
Drive program management for strategic accounts, overseeing multiple key cross-cloud workload engagements to accelerate cloud adoption from Pilot/MVP to production. Responsibilities include providing oversight, orchestrating resources, and escalating blockers in collaboration with key account team members and business partners. Cultivate strong relationships with financial services organizations, gaining insights into their goals and challenges, and offering guidance on how Microsoft solutions can meet their specific needs. Additionally, drive adoption and usage of Microsoft products, monitor customer health, advocate for customers within Microsoft, and facilitate customer renewal and expansion.
Education
Kennesaw State University
Computer and Information Systems Security/Information Assurance
2012 — 2017
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