David Purpura
Director, Customer Advocacy & Governance
- Role
- Director at BMO U.S.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About David Purpura
A leader with 15 years of customer relations, operations and sales support experience in banking, mortgage operations, automotive and airline industries. Passionate about leading groups to resolve customer issues using root cause analysis to drive improvements to the customer experience and reduce costs. Management and professional experience includes: • Customer Relations & Call Center• Process Improvement through Root Cause Analysis• Operations, Sales, & Sales Support• Start Up Experience• HR including recruiting, hiring & talent development• Training• Compliance & Risk Management• Retail Banking• Audit & Expense Control
Experience
Director
Dec 2021 — Present · Chicago, IL, US
Education
Old Dominion University - College of Business and Public Administration
Bachelor's Degree, Marketing/Marketing Management, General
Skills
- Credit
- Mortgage Lending
- Underwriting
- Management
- Long-Term Customer Relationships
- Retail Banking
- Sales Operations
- Business Development
- Finance
- Training
- Portfolio Management
- Loans
- Banking
- Risk Management
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