David Powers

Experience

1. Senior Customer Success Representative Chargeback Representment Us Team Lead

   Riskified

   Nov 2017 — Present · New York, NY, US

   Deliver a Proactive Client Management Strategy:* Manage onboarding, ongoing relationships, and disputes of eligible chargebacks for our clients to ensure an exceptional experience.* Collaborate cross-functionally by liaising with account management team and client point of contacts to proactively identify client value and enhance relationships.* Ensure alignment between client goals and internal priorities and deliverables.Identify Upsell and Cross-Sell Opportunities:* Monitor and report merchant performances to identify areas for improvement and potential upsell opportunities.* Conduct regular performance reviews and gather client feedbackEnhance Client Value:* Assisted in the creation of international teams to expand our client reach and enhance value.Provide Prompt and Effective Support:* Troubleshoot and respond to client and team concerns in a timely and efficient manner.* Collaborate with internal teams to resolve client issues and requests promptly.* Maintain a thorough understanding of company products and services to provide accurate information and support to clients.* Demonstrate resourcefulness and flexibility in navigating changing environments.Maintain Client Alignment:* Manage client contracts in Salesforce, ensuring comprehension and alignment with client goals.Create User-Friendly Processes:* Develop streamlined processes for the Customer Success team to improve client satisfaction.Empower New Team Members:* Train new team members on best practices to deliver exceptional client service.

Education

• Kean University

  Bachelor of Arts (B.A.), Public Communications

  2004 — 2007

• UCNJ Union College of Union County, NJ

  Associate's degree, Marketig

  2001 — 2004

• Japan Society

  Japanese Language

  2013

• Korean Culture Center

  Korean Language

  2013

Skills

• Film Directing
• Video Editing
• Film
• Japanese
• Customer Retention
• Storytelling
• Customer Service
• Lotus Notes
• Photoshop
• Non
• Production Managment
• Korean
• Talent Scouting
• Public Speaking
• Inventory Control
• Film Making
• Creative Direction
• Merchandising
• Management
• Non-Profit Volunteering
• Acting
• Powerpoint
• Microsoft Excel
• Outlook Express
• Creative Writing
• Microsoft Word
• Adobe Premier
• Short Films
• Data Entry
• Windows & Mac Operating Systems
• Film Production
• Social Media
• Film Producing
• Music Videos
• Production Management
• Talent Communications
• Microsoft Office
• Sales
• Final Cut Pro
• Social Media Campaigns