David Pal

About David Pal

Business Analyst with nearly 5 years of experience across the IT and Manufacturing…

Experience

1. Business Analyst

   Tata Consultancy Services

   Feb 2022 — Present · Kolkata, IN

   Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes. Collected requirements from end-customers and business partners for business analysis, functional designs, process documentation, functional requirements documentation, and driving user acceptance testing.• Collaborated with customers to define business requirements for organizational processes, performed business process analysis, and developed standard operating procedures, process maps, and workflows for current and future process steps. • Acted as a customer-facing liaison, facilitating discussions and finalizing deliverables. Collaborated with client-side stakeholders in 15+ requirement workshops, ensuring timely sign-offs.• Ideating UI/UX design for product screens, enhancing user experience, and contributing to an increase in user satisfaction. Authored detailed User Stories, aligning them with sprint goals and development cycles.• Coordinated with developers and QA teams to ensure requirement coverage and issue resolution.• Developed test cases for the testing team, maintaining high-quality standards before deployment, achieving >95% test coverage during UAT and system validation phases.• Created critical business documents including Business Rule documents, Attribute lists, User manuals, and more to support implementation.• Delivered end-to-end product deployment during the implementation phase, ensuring seamless integration, user adoption, and issue resolution for multiple clients.