David Oso
IT Support Technician | Junior Security analyst
- Role
- IT Support Technician at SelectQuote Insurance Services
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About David Oso
A recent graduate with over 5 years of experience in IT support and cybersecurity, specializing in proactive threat detection, mitigation, and system resilience. Adept at leveraging industry-leading tools such as Tenable Nessus, ServiceNow, Splunk, and Rapid7 to safeguard business networks and critical systems. I Excel in collaborative settings with a focus on innovation, continuous learning, and driving measurable impact. Always eager to connect with professionals committed to advancing the cybersecurity landscape.
Experience
IT Support Technician
SelectQuote Insurance Services
Oct 2023 — Present
Managed and maintained a comprehensive pharmaceutical software inventory for SelectRX, successfully troubleshooting and resolving system component issues, across a network of over 50+ workstations, reducing system downtime by 30% and enhancing operationalefficiency• Proficiently administered user accounts, devices, and security settings as a Google Admin, enhancing the organization\'s overall security posture and ensuring smooth operations• Demonstrated exceptional customer service by accurately and promptly assisting end-users in resolving IT issues, handling over 50+ user inquiries weekly, achieving a 98% user satisfaction rate and significantly improving resolution times by 25%
Education
Purdue University
Bachelor's degree
2020 — 2024
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