David O.
IT
- Role
- Technology Coordinator at American Heart Association
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About David O.
Over 20 years of experience in Technical Analysts positionsCreated and maintained Help Desk Knowledge base articles and trained new agents at multiple positions.Ran reports and metrics to evaluate and proactively increase customer satisfaction.Supported and configured Windows XP Windows 7,Windows 8, and10 Iphone, Ipad, Android, Blackberry, Windows phone, Iphones as well as Macbook. Office 365 support,skype for business support.Experience diagnosing viruses and malware detection and removalGlobal Knowledge Windows 10 MCSA Bootcamp 2017MCP (Microsoft Certified Professional)6292 Installing and Configuring Windows 7 Client (New Horizons completion Certificate)Clinic 10088 What\'s New in Windows 7 for Information Workers (Certificate)Clinic 10077 What\'s New in Windows 7 for IT Professionals (Certificate)Windows 8 Configuring Windows 8 (Official Microsoft Course with Global Knowledge Certificate)Windows 10 install on tablets and desktopsCisco 1 at Collin CollegeCompTIA A+ CertifiedCompTIA Network + Completed course at Collin County CollegeCompTIA Security + Completed course at Richland County CollegeCISSP Taking course at Collin County CollegeCertified Ethical Hacker taking course at Collin County CollegeDell Americas Notebook Proficiency CertificationDell Americas Desktop Proficiency CertificationHDI Certification Support Center AnalystSocial Networking with Targeted Audience including Twitter and YammerWindows 7 deployment teamCEO Honorable Mention Award AHA2011 Team Player of the Year Award Familiar with ITIL practices and implementationCurrent Goals are Security and Network certifications. I would like to move into the Security/Network field.Specialties: Supporting Windows Operating Systems XP, Windows 7 and Windows 8,10Supporting Office 2003 and 2007, 2010, 2013 and cloud technologies Microsoft Dynamics CRMDesktop/Laptop Applications Smartphones/Handheld Devices/Tablets and Ipads, Iphone Remote access/VPN and DA and Sharepoint experience.
Experience
Technology Coordinator
Sep 2024 — Present
Education
University of North Texas
Bachelor of Arts, International Studies
2002 — 2007
Dallas College
Certificates, Computer Networking/PCs/Admin/MCP
1999 — 2001
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