David Noble

Customer Services Manager @卡特彼勒

Larne, GB

Dealer Solution Networka. Monitor and adjust DSN Tier-2 coverage (short-term and long-term, Prioritization matrix, s/n maintenance, Product adjustments…)b. Collaborate with teams for holidays and out-of-office coveragec. Monitor daily the open DSNs and step in when and as needed, discuss with the individualsd. Collaborate with Tier-1 group on improvement processes and ideas, cross training, publications, etc e. Monthly Customer Service DSN Team Metrics f. Involved in best method to support new product, solutions in the DSN system.• Warranty/Goodwill:a. Review and approve high warranty package claims (over $20k) as needed/when requested by the warranty teamb. Review EP claims for correlation with CPIc. Review current warranty Bulletins and implement changes, as needed d. Communicate and enforce EP warranty and GW policy with reps and dealerse. Establish relationship and provide technical support to the reps for high dollar warranty or GW potential issues (emerging and current)f. FIR/rejected warranty claim review quarterly w/ LS g. Participate on new NPIs and set up warranty processes H. Provide support to manage the Warranty process and statementsi. Get setup with a warranty approval code and have right to approve.j. Involvement with Global Accounts directing GAM rep and dealers best warranty path• Continuous Product Improvement projectsa. Manage CPI list b. Evaluate emerging issues and work with Find-it to raise new CPI issuesc. Evaluate Solutions and GAM field issuesd. Serve in project sponsor rolee. Evaluate weekly progress of issuesf. Assign Black Belts according to their expertise and work loadg. Coordinate team selection (contact supervisors)h. Supervise the CPI projects for: appropriate process steps and flow, time schedules, technical review, supplier responsiveness, stakeholder updates, etc (for major projects only during heavy workload periods)i. Manage monthly CPI reviews j. Manage quarterly field rep CPI reviews

Ulster University

Bachelor of Engineering - BE, Electrical and Electronics Engineering