David Murrow
Senior Customer Success Manager driving customer retention and success.
- Role
- Customer Success Manager at ServiceTitan
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About David Murrow
With over six years of experience in customer-facing roles in the SaaS space, I am a Senior Customer Success Manager at Map My Customers, a leading platform for field sales and territory management. I am passionate about delivering value and satisfaction to our clients, as well as building long-term relationships and loyalty. I have strong presentation skills, which I use to demonstrate the benefits and features of our product, as well as to communicate feedback and insights to our internal teams. I also have a proven track record of increasing customer retention and reducing churn, by providing proactive support, guidance, and solutions to our users.
Experience
Customer Success Manager
Mar 2025 — Present
Education
The Ohio State University
Bachelor's degree, Sports Industry
2013 — 2016
The Ohio State University
Sports Industry
2012 — 2016
The Ohio State University
Minor in Business Management
2013 — 2016
Skills
- Teamwork
- Microsoft Excel
- Powerpoint
- Social Networking
- Communication
- Event Planning
- Leadership
- Public Speaking
- Customer Service
- Social Media
- Research
- Microsoft Office
- Time Management
- Microsoft Word
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