David Murrow

Senior Customer Success Manager driving customer retention and success.

Role
Customer Success Manager at ServiceTitan
Location
Cleveland, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About David Murrow

With over six years of experience in customer-facing roles in the SaaS space, I am a Senior Customer Success Manager at Map My Customers, a leading platform for field sales and territory management. I am passionate about delivering value and satisfaction to our clients, as well as building long-term relationships and loyalty. I have strong presentation skills, which I use to demonstrate the benefits and features of our product, as well as to communicate feedback and insights to our internal teams. I also have a proven track record of increasing customer retention and reducing churn, by providing proactive support, guidance, and solutions to our users.

Experience

  1. Customer Success Manager

    ServiceTitan

    Mar 2025 — Present

Education

  • The Ohio State University

    Bachelor's degree, Sports Industry

    2013 — 2016

  • The Ohio State University

    Sports Industry

    2012 — 2016

  • The Ohio State University

    Minor in Business Management

    2013 — 2016

Skills

  • Teamwork
  • Microsoft Excel
  • Powerpoint
  • Social Networking
  • Communication
  • Event Planning
  • Leadership
  • Public Speaking
  • Customer Service
  • Social Media
  • Research
  • Microsoft Office
  • Time Management
  • Microsoft Word

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David Murrow — Customer Success Manager at ServiceTitan in Cleveland, OH, US | Unifers